Frequently Asked Questions
Everything you need to know about your Vulcain timepiece.
Where are Vulcain watches manufactured?
All Vulcain watches are Swiss-made, designed and assembled in Le Locle, Switzerland, upholding the highest standards of traditional horology.
How long does shipping take for international orders?
We offer worldwide shipping. International orders typically arrive within 5 to 7 business days via our premium courier partners, depending on your location and customs processing.
What is the warranty period on a new watch?
Every Vulcain watch comes with a 2-year international warranty from the date of purchase, covering any manufacturing defects.
Can I return my watch if I am not satisfied?
Yes, we offer a 14-day return policy. The timepiece must be in its original, unworn condition with all protective films and packaging intact to qualify for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment providers to ensure a secure checkout experience.
How often should I service my Vulcain watch?
To ensure optimal performance and longevity, we recommend a professional service every 4 to 5 years at an authorized service center.